If you're not satisfied with the quality of your order, we'll make it right. That is our promise to you. We feel so strongly about our products - we stand behind it 100%. After all, it's the same food we feed our own families. Our U.S.A.-based customer success team is ready to help you with any questions you may have.
Return / Refund Policy
We accept return reasons including defective, no longer needed, change mind, not as described, etc.
If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. We will cover the return postage for return requests regarding quality issue.
Once you received a damaged / incorrect item and you want to file a claim, please email
Step 2 : prepare package after you get confirmation from customer service team, please be noted the following requirements:
• The order number needs to be included in the package. You can print out the order detail page or leave a note in the package.
• The package needs to come back with the original receipt of the purchase.
• The product has to be in the packaging we sent in the first place.
• The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.
Step 3 : Please contact our customer service and send your return tracking number. We will track the package, and refund your money within 5 working days after we receive and check the package .
After receiving your request or your packages, it may take up 1-7 business days to refund your money. (Unfortunately, due to current situations and the COVID-19, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.)
"Installing the new filters was so easy! I just popped the old ones out and the new ones slid right in."
Kyle - 09/11/2022
My Tank Is Like Brand New!
"My water started to taste less clean after a year of using my gravity tank. After replacing the Filters the tank works like new again, Thank You! "
Adam - 03/24/2022
"After years of constant use I always keep an extra set of filters lying around, they last forever but I love the peace of mind of having a backup."