As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment. *Free shipping only applies to the lower 48 US states, call for details. Any shipments outside the the lower 48 is available upon request and at the expense of the customer. Valley Food Storage reserves the right to choose the most economical method of shipment. Should a customer request a different method of delivery, the customer would be held responsible for the shipping cost.
If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at [email protected]
- Backorders: If you order items labeled as currently backordered, we will process the charges to your credit card and will ship the items out as soon as the product becomes available.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to [email protected] and we will process an insurance claim on your behalf.
Cancellations & Refunds
If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Berkey Water Filter Sales in California
Berkey water filters are available for sale in California only for use for pets and livestock. If you would like to order a Berkey water filter for California use, please complete the form below and return it to us after placing your order.